Too often we hear from our dental organizations that they’re losing well-trained employees to another dental practice for $0.50 more an hour. We know how frustrating that can be, and it’s not just happening with the assistants and front desk teams, it’s happening with hygienists and doctors as well. So, how do you prevent this from happening? 

If you want to grow your group practice and increase profitability, you need to enlist the support of the whole team. This means having conversations about the business side of dentistry so everyone understands important metrics and how to achieve company goals. Everyone contributes to profitability, so everyone should understand these business principles. In this video, Heather Driscoll and Melissa Thomas talk about some easy ways to begin having these business conversations with your whole dental team.

Sometimes we have days that seem to pass so quickly and all team members are performing at a 10. We are in the zone. And, other days seem to never end. Everyone is running around and we feel like we are behind the eight ball and have no shot. These days can make or break a team and the morale of an office. On days like these, good or bad, it’s great to have a quick End of Day Review.

As a leader in your organization, your team looks to you for answers, but that doesn’t mean you have to give them the direct answer. To support them without taking on the full responsibility, ask great questions. Lead them in the right direction and they will likely get where they need to be on their own. It may not be the method you would have chosen, but they still get from point A to point B. Allowing your team to learn through the process will give them better decision-making skills and help you delegate these decisions as a leader. 

In order for a team culture to flourish, the rules of the environment need to be defined. What’s okay in the office? What’s not okay? What’s important to us? How do we want the office to run each day? These are questions to answer with your team, and this flip chart exercise is the way to involve the whole team in these culture decisions, so that they feel included in the building of the work environment.